Privacy Policy

Overview

Property Jeanie ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our property research platform at propertyjeanie.com.au.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

Information you provide

• Account information: Name, email address, phone number (optional)
• Payment information: Processed securely by Stripe; we don't store card details
• Property searches: Addresses you search and reports you purchase
• Communications: Emails you send us, support requests

Information collected automatically

• Usage data: Pages visited, features used, search queries
• Device information: Browser type, IP address, device type
• Cookies: Session cookies to keep you logged in

How We Use Your Information

• Provide our service: Generate property reports, process orders
• Communicate with you: Send report notifications, respond to enquiries
• Improve our platform: Analyse usage to enhance features
• Legal compliance: Meet regulatory requirements

We do not sell your personal information to third parties.

Third-Party Services

We use trusted third-party service providers to operate our platform, including for:

• Property document retrieval from government registries
• Secure payment processing
• Email delivery
• Cloud hosting

These providers only receive information necessary to perform their services and are bound by their own privacy obligations.

Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data transmission
• Secure password hashing
• Access controls and authentication
• Regular security reviews

Data Retention

We retain your account information while your account is active. Property reports are stored for your ongoing access. You may request deletion of your account and associated data at any time.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and personal data
• Complain to the Office of the Australian Information Commissioner (OAIC)

Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use tracking cookies for advertising purposes.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website.

Contact Us

For privacy-related enquiries or to exercise your rights: